Hoe ga je om met gebruikersvoorwaarden?

De gebruikersvoorwaarden ('terms of service', 'terms of use', 'terms and conditions') zijn een belangrijke beperking voor het uitvoeren van internetveldwerk. Met name het actief benaderen van gebruikers wordt niet op prijs gesteld door de eigenaren van apps.

In het voorbeeld van Grindr verbieden de 'terms of service' officieel het aanbieden of promoten van diensten in profielteksten- en afbeeldingen:

  • No image used to advertise services (including massage), goods, websites, or apps”
  • “No advertising of services, goods, events, websites or apps”
  • “Notice: Any violation of the above guidelines could result in a permanent ban from Grindr”

Ook de voorwaarden van andere apps zoals Planetromeo en Scruff verbieden het actief aanbieden van diensten. Wil je toch actief gebruikers benaderen? Bekijk dan onze tips voor guerilla-veldwerk.

Ervaringen in het buitenland

Door deze strikte voorwaarden kunnen ‘veldwerk’-profielen regelmatig geblokkeerd worden, tot frustratie van gezondheidsbevorderaars in binnen- en buitenland. 

“We’ve used the Grindr, PlanetRomeo and Hornet apps for outreach. We inform guys nearby that we’re currently providing free HIV testing services in their area or that a support group is taking place in the following days. We also use them to provide counselling on sexual health and inform men of existing services in their area. We have a proactive position, contacting guys and not just waiting for them to contact us. We’ve never contacted an app owner. When our profile is deleted, we create another one.”
AIDES, Paris (ECDC, 2015)

“We’ve used an app (PlanetRomeo) for two activities: outreach for HIV testing and outreach to people living with HIV in need of support. It was less effective than we anticipated in the sense that we had a significantly fewer people responding to our outreach than we expected. We even got reported for spamming when trying to reach people and promote HIV testing.
Q Club, Belgrade, (ECDC, 2015)

Moderators will block our profile if they think we have broken the app’s rules (which in our experience aren’t clear or consistently applied). We always send a new profile to the app to make sure the picture and headline are OK instead of them deleting our profile later (then we lose important information like our message history). Some apps don’t allow words such as ‘sex’ or ‘sexual’ on our profile. Our work is also restricted by the limitations that come with the basic functionality of all apps.”
Terrence Higgins Trust, Brighton (ECDC, 2015)

Delen